Returns Policy

Here at the ‘Personalised Loss Book Store’ we endeavour to ensure that every personalised and general non-personalised book reaches you in perfect condition. If you wish to take a look at our ON-LINE ORDERING & TERMS AND CONDITIONS policy then CLICK HERE which explains more fully the legal obligations of both parties. You always receive a confirmation email of your order as well as a summary appearing once you have ordered. (Check your Junk mail if this does not come through within a couple of hours). If you have inadvertently received the incorrect book as the books are dispatched by humans, then human error can sometimes occur. We can only apologise, and you will have the choice of a full refund OR a replacement book. If you have incorrectly spelled a name wrong for the cover or inside your personalised book, or order the wrong type of book, then please email us as soon as possible and follow the steps below:

1. Clearly set out the actual book type, the existing details sent, i.e., name/s on the cover and inside, and the amendments you require.
2. Email with the subject line URGENT – BOOK ORDER AMEND – to – Publishing Director – Gail Powell – as soon as is realistically possible on – gail@lossbooks.com
3. You MUST receive a response that acknowledges that we can change your order and that your book has not already gone to print.

If your book has already been passed to print, then it may be impossible to stop and make the changes, so providing any amends as quickly as possible resides with you, the responsibility of the purchaser. If this happens near to the last date of ordering for that batch,  (see updated DELIVERY and PRINT DATES) then you will need to let us know immediately, as you may have missed the opportunity to amend depending on the order date/time. REMEMBER we are here to help and fully understand how important and sensitive our wonderful range of loss books are to each and every reader. For all questions or help email – gail@lossbooks.com   Gail Powell PUBLISHING DIRECTOR